How-to Guides

Presence knock template

Aldaba-style: knock on who is online before escalating (PH-121).

Agent waits for tier-1 human; cron nudges the next online person in the chain.

POST /rooms/support/presence-escalation

{
  "escalationChain": ["on_call_l1", "on_call_l2", "duty_manager"],
  "nudgeIntervalSeconds": 180
}

When on_call_l1 is offline but on_call_l2 is in the room WebSocket presence set, the nudge targets L2.

Interview eval template

ReclIA-style: AI notes visible only to evaluators (PH-120).

IoT telemetry starter

Nexora-style: one channel for device readings (PH-122).